CONTEMPORARY APPROACHES IN THE ANALYSIS OF ECONOMIC PERFORMANCES
KEY BUSINESS PROCESS MANAGEMENT FACTORS: IDENTIFICATION AND ANALYSIS DIRECTIONS
Marija Radosavljević, Vesna Janković-Milić, Gorica Bošković
Abstract: During last two centuries, process orientation has become standard for performing operations worldwide. It has outgrown into business process management, as a way for running everyday business. Business process management assumes identification and continual observation and measurement of business process performances, and, based on the analytic tools, implementation of solutions for processes’ improvement. In order to provide implementation of process orientation successful, it is necessary to identify and analyze the key or critical factors. The objective of this paper is to present the factors that are the most recently identified as critical and to propose the direction of their analysis and, consequently, to provide their guidance in a way that provides quality output and satisfied customers.
Keywords: process orientation, business process management, factors, analysis
Published: p. 71-78
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